Privacy Policy

ZENESSENCE

Privacy Policy

Last updated: 26 September 2026

At ZenEssence, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we keep it safe, who we may share it with, and the rights you have over your information.

This policy applies to information collected through our website, online forms, social media, events, retreats, services, competitions and prize draws, and when you contact us directly.

1. Who We Are

The organisation responsible for your personal information is:

ZenEssence

Email: [email protected]

Website: www.zenessence.uk

Throughout this Privacy Policy, "ZenEssence", "we", "us" and "our" means ZenEssence.

If you have any questions about how we use your personal information, please contact us using the email address above.

2. What Personal Information We Collect

Depending on how you interact with ZenEssence, we may collect some or all of the following information:

Information you provide to us

This may include:

Your name

Email address

Telephone number

Postal address

Booking and payment information

Information you provide when making an enquiry

Information you provide when booking a retreat, ceremony, healing session, workshop or other service

Information you provide when entering a competition or prize draw

Your marketing preferences

Any information you voluntarily provide when communicating with us

Information relating to our services

Where relevant, you may choose to provide information about your wellbeing, experiences, preferences or personal circumstances in connection with a ZenEssence service.

You are not required to provide information that is not necessary for the service you are booking.

Where information may constitute special category data, such as health information, we will only collect and use it where there is an appropriate lawful basis and where required, an additional condition for processing under applicable data protection law.

Please do not provide information about another person unless you have their permission or another lawful reason to do so.

3. Information Collected Through Our Prize Draws

If you enter a ZenEssence prize draw, such as our January Retreat Free Prize Draw, we may collect:

Your name

Your email address

Your confirmation that you meet the eligibility requirements

Your agreement to the applicable prize draw Terms & Conditions

Your marketing preferences, where you have separately chosen to provide them

We use this information to administer the prize draw, manage entries, select and contact the winner, and meet our legal and regulatory obligations.

Entering a prize draw does not automatically subscribe you to ZenEssence marketing communications.

Where we would like to send you marketing emails, we will ask for separate consent where required.

4. How We Use Your Personal Information

We may use your personal information to:

Provide our services to you

Process bookings and payments

Respond to enquiries

Communicate with you about bookings, services and events

Administer competitions and prize draws

Contact prize draw winners

Send marketing communications where you have given appropriate consent

Send information about retreats, ceremonies, workshops, healing services, events, new products and offers

Improve our services and customer experience

Maintain records of our business activities

Prevent fraud or misuse

Protect the security of our website, systems and customers

Comply with our legal and regulatory obligations

Establish, exercise or defend legal claims where necessary

We will not use your personal information for purposes that are incompatible with the reason it was originally collected without first considering whether we are permitted to do so and, where required, providing you with additional information.

5. Our Lawful Bases for Using Your Information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your information where it is necessary to provide a service or fulfil an agreement with you, for example when you book a retreat, workshop or healing session.

Legal obligation

We may process your information where necessary to comply with a legal obligation.

Legitimate interests

We may use information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

For example, this may include managing our business, maintaining appropriate records, protecting our systems and preventing fraud.

Consent

Where required, we may rely on your consent.

For example, we may ask you to provide separate consent to receive marketing emails from ZenEssence.

You can withdraw consent at any time.

For electronic marketing, consent must be a clear positive action and must be separate from other matters such as competition Terms & Conditions.

6. Marketing Communications

We would love to keep you informed about ZenEssence, including:

Retreats

Cacao ceremonies

Reiki and energy healing

Workshops

Events

Memberships

Special offers

New products and services

Other ZenEssence wellbeing experiences

However, we will only send electronic marketing communications where we have the appropriate lawful basis to do so.

Where consent is required, we will ask you to actively opt in.

Entering a ZenEssence prize draw does not automatically mean that you have agreed to receive marketing emails.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at:

[email protected]

We will keep appropriate records of marketing consent, including when and how consent was obtained, where consent is relied upon.

7. How We Share Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide our services.

These may include:

Website and hosting providers

Online booking and payment providers

Email marketing providers

Online form providers

IT and technology providers

Professional advisers, such as accountants or legal advisers

Service providers helping us administer events or bookings

Regulators, authorities or law enforcement agencies where legally required

Where another organisation processes personal information on our behalf, we will take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

We will only share information where there is a lawful reason to do so.

8. International Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by applicable data protection law.

9. How Long We Keep Your Information

We will not keep your personal information for longer than is reasonably necessary for the purpose for which it was collected.

The length of time we keep information will depend on why we collected it.

For example:

Prize draw entry information may be retained for a reasonable period after the draw to demonstrate that the promotion was administered fairly and to deal with any queries or complaints.

Customer and booking information may be retained for as long as necessary to provide our services and meet legal, accounting or regulatory requirements.

Marketing information may be retained while you remain subscribed to our marketing communications or until you withdraw your consent, subject to any information we need to retain for suppression or compliance purposes.

When information is no longer required, we will securely delete or anonymise it where appropriate.

We regularly review the information we hold and our retention practices. The ICO recommends that organisations explain either how long information will be kept or how that retention period is determined.

10. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your personal information against:

Loss

Theft

Unauthorised access

Accidental disclosure

Unauthorised alteration

Unlawful processing

However, no online system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

11. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

Make our website function correctly

Remember preferences

Understand how visitors use our website

Improve website performance

Support analytics

Support marketing activities where applicable

Where applicable, non-essential cookies will only be used in accordance with the relevant cookie and privacy requirements.

You can control certain cookies through your browser settings and any cookie-management tools provided on our website.

12. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

Ask what personal information we hold about you

Request a copy of your personal information

Ask us to correct inaccurate or incomplete information

Ask us to delete your information in certain circumstances

Ask us to restrict how we use your information in certain circumstances

Object to certain processing

Withdraw consent where we rely on consent

Request certain information in a portable format where applicable

Object to direct marketing

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of these rights, please contact:

[email protected]

We may need to verify your identity before completing a request.

13. Withdrawing Consent

Where we rely on your consent to process your information, you can withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of any processing that took place before you withdrew your consent.

For marketing emails, you can usually unsubscribe using the link at the bottom of the email.

14. Complaints

If you have concerns about how ZenEssence has handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You can contact us at:

[email protected]

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint can be found on the ICO's website:

https://ico.org.uk/make-a-complaint/

15. Children's Privacy

Our services and prize draws are generally intended for adults.

Unless specifically stated otherwise, ZenEssence prize draws are open only to people aged 18 or over.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information without appropriate permission, please contact us.

16. Third-Party Websites

Our website and social media pages may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reading the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal and regulatory requirements.

When we make significant changes, we will update the "Last updated" date at the top of this policy and, where appropriate, bring the changes to your attention.

We recommend checking this page periodically to ensure you are aware of the latest version.

Contact Us

If you have any questions about this Privacy Policy or how ZenEssence handles your personal information, please contact us:

ZenEssence
Email: [email protected]
Website: zenessence.uk

Privacy Policy last updated: 26 September 2026